Chairman of the City People’s Committee Nguyen Duc Trung has just signed Decision No. 5666/QD-UBND dated November 17, 2025 on promulgating the Administrative Reform Index of Departments, department-equivalent agencies and the People’s Committees of communes and wards under Hanoi in 2025 and subsequent years.
Accordingly, the Administrative Reform Index (CCHC) is developed to evaluate the annual results of administrative reform implementation by Departments and Communes. It identifies the scoring scale and assessment methods as a basis for determining the Administrative Reform Index of each agency and unit.
Evaluating the Administrative Reform Index through sociological surveys
At the same time, the Administrative Reform Index must be appropriate and closely follow the content and requirements of the Government’s Resolution on the Master Program of State Administrative Reform for the period 2021-2030 and the administrative reform programs and tasks of the City in each period; ensuring feasibility and suitability with characteristics and practical working conditions of Departments and Communes; forming an online, synchronous, unified monitoring and evaluation system within state administrative agencies from the City to the grassroots level.
The criteria for determining the Administrative Reform Index applied to Departments and Communes are structured into 8 evaluation contents and 01 content on bonus and penalty points, including: (1) Direction and administration of administrative reform. (2) Institutional reform. (3) Administrative procedure reform and implementation of the one-stop-shop and interconnected one-stop-shop mechanism. (4) Organizational apparatus reform. (5) Civil service regime reform. (6) Public financial reform. (7) Building and developing e-government and digital government. (8) Impacts of administrative reform on the City’s socio-economic development. (9) Bonus and penalty points in administrative reform work.
The scoring scale is 100, in which: The maximum score for assessment through appraisal is 70/100. The maximum score for sociological survey assessment (DTXHH) is 30/100. The scoring scale is defined specifically for each content and criterion, applying a combined method between appraisal by the Appraisal Council (internal assessment) and sociological survey assessment (external assessment).
The Administrative Reform Index results of Departments, department-equivalent agencies and communes and wards are ranked into 3 levels A, B, C: Level A: index of 90% or higher; level B: index from 80% to below 90%; level C: index below 80%.
Agencies and units conduct self-assessment every 6 months and annual self-assessment. Members of the City Appraisal Council conduct the 2nd round appraisal and assessment (final round): 6-month appraisal and assessment and appraisal. The City Appraisal Council submits to the City People’s Committee for approval and announcement of the annual Administrative Reform Index results. Particularly in 2025, the assessment of the Administrative Reform Index results will be conducted at the end of 2025.
The City People’s Committee assigns the Department of Home Affairs to guide agencies and units in implementing the determination of the Administrative Reform Index; organize training and fostering for administrative reform-specialized civil servants of agencies and units in monitoring, evaluation and determination of the Administrative Reform Index. Apply digital transformation in determining the Administrative Reform Index, monitoring, evaluating and supervising administrative reform activities of agencies and units.
Mai Thu