The content of the Plan is consistent with the Plan for Public Administration Reform (PAR); Plans for improvement and enhancement of PAR-related indicators including PAR Index; Satisfaction Index of Public Administration Services (SIPAS); Information and Communication Technologies Development Index (ICT Index), Provincial Competitiveness Index (PCI) and Provincial Anti – Corruption Assessment Index (PACA index).
Source: Hanoimoi
Regarding information and propaganda, the Department will focus on propagating the purpose, meaning and content of the PAPI Index; annual results; shortcomings, limitations, causes and responsibilities of all levels, sectors, agencies and units in improving and raising the City’s PAPI Index. The contents of the Plan to improve and raise the PAPI Index for the period of 2021 – 2025, the annual plan of Hanoi city and the Department; tasks of different levels of government and of each agency and unit in organizing the implementation will be informed and propagated. The implementation of information and propaganda is associated with the implementation of Plan No.145/KH-UBND dated June 14, 2021 of the City People’s Committee on Information and propaganda about State Administrative Reform in the period of 2021 – 2025 of Hanoi city. Additionally, the Department will promote information and propaganda about the city’s socio-economic development results, improve people’s satisfaction, and contribute to improving the effectiveness and efficiency of the government’s operations. People are encouraged to promote their roles, rights and responsibilities to contribute ideas, encourage, cheer and supervise the government during the implementation of the Plan.
In order to improve the 8 Content Indicators under the PAPI Index, the Department will focus on implementing specific contents, such as: For the index of “People’s Participation at the Grassroots Level”, the Department will focus on rights and interests, obligations, and issues closely related to people’s livelihoods; increasing people’s participation in activities in the community, creating conditions for people to participate in political, socio-political organizations, mass organizations, social organizations, associations and groups, clubs, etc in accordance with the law; Ensuring the principles of democracy, openness and voluntariness; ensure the right to discuss, contribute ideas and decisions of the people when contributing to social funds, charity funds, construction and repair of public works. Ensuring the right to inspect and supervise people during the use of contributions, through the People’s Inspection Committee, the Community Investment Supervision Board, etc.
For the Index “Publicity and transparency in policy making”: Well performing the responsibility of providing information when people have demand. Departments and units update information on legal policies related to their respective industries and fields; scope of management and service on electronic information pages, bulletin boards, public bulletin boards; The Citizen Reception Department, the Department that receives and handles administrative procedures do well with the task of providing, explaining and answering information when people request it.
Regarding Public Accountability Index, attention is paid to fostering and improving the quality and efficiency of operations, consolidating the people’s trust and confidence in the contingent of officials and public employees. office. Enhancing the accountability of the authorities in the performance of assigned tasks and powers. Well performing the citizen reception; effectively receiving, responding to, and dealing with the people’s reflections, recommendations, complaints, and denunciations.
Strengthening the Index “Controlling Corruption in the Public Sector” through inspection, examination, detection and strict handling of violations in the use of the budget; in the process of handling licensing procedures for organizations and citizens. Actively and proactively implementing measures and solutions to prevent negativity and fight corruption in public service activities in the field of culture; improve service spirit, public service ethics, professional ethics; strengthen discipline, administrative discipline and public service of the contingent of cadres and employees. Continuing to innovate and improve the quality of recruitment of civil servants, public employees and employees into state agencies. Publicizing inspection and examination results, publicizing the form and extent of handling violations of collectives and individuals so that people know and carry out supervision. Strengthening channels to receive information, capture people’s opinions, reflections and recommendations on the service quality of administrative agencies and civil servants; there is a mechanism to protect people when reporting corrupt acts.
For the index “Public administrative procedures”: Continuing to well implement the one-stop-shop mechanism, the one-stop-shop mechanism in handling the affairs of individuals and organizations at state administrative agencies. Strengthening the application of information technology in solving administrative procedures; increasing the number of public services provided online at level 3, level 4. Regularly checking and evaluating the quality of operation of the Department that receives and returns administrative procedures results, on service quality of officials Ministries and civil servants related to the receipt, settlement and return of administrative procedure results to people and organizations. Implementing solutions to improve people’s satisfaction with the services of administrative agencies, focusing on administrative procedures under the management function of the Department.
Regarding Public Service Provision Index, making investment, consolidation and improvement of IT application infrastructure, especially IT equipment, 24/7 connection network system, technology configuration to meet demand needs of people and businesses. Improving the quality of traffic infrastructure, investing in the transport system in rural areas; significantly improving the congestion in the inner city.
Strengthening state management of environmental protection, resolutely handling environmental pollution caused by production, business and services to raise the content index “Serious in environmental protection”. Synchronously deploying solutions to overcome and limit pollution and improve air quality in the city; communicating to raise awareness and awareness of environmental protection in the capital’s air.
Improving the quality and operational efficiency of the Department’s electronic communication portal (https://sovhtt.hanoi.gov.vn); fully implementing the collection of people’s opinions on draft policies and laws on the Portal; Fully updating detailed information on administrative procedures. Studying to improve functions, interface in a scientific direction, easy to use when looking up information about administrative procedures. Strengthening propaganda, popularize and supporting people to use the Hanoi Online Public Service Portal (https://dichvucong.hanoi.gov.vn) when performing administrative procedures. Strengthening propaganda on exploitation and using guidelines to encourage, help and support people to access and use the Internet, software, and specialized databases, concentrated in the rural areas, concentrated areas of workers, workers from outside the province to increase the index of “e-governance”.
The improvement of the quality of public service delivery and the effectiveness of State management activities of the city authorities at all levels is to strive for an average increase in the PAPI index of Hanoi City each year by at least 5 steps by 2025. Hanoi city ranks in the group of provinces/cities reaching the Medium level (group 3); Content Indexes and component content increase respectively; contributing to fulfilling the targets of the City’s State PAR Plan for the period of 2021 – 2025, and at the same time promoting the participation of all classes of people in the process of formulating, implementing, supervising the implementation of the State’s policies and laws and the socio-economic development tasks of the City.
Minh Dat